Rental Agrement

Rental Agreement

General commitments

You agree to rent the item for a limited period of time only, being the dates selected by you — Myne Limited retains full ownership of the item.
You agree to look after the item with care and prevent any damage(s) from occuring.
We agree to do everything in our power to deliver quality garments in a timely manner and a seamless customer experience.
By placing an order with us, you automatically agree to both this Rental Agreement and our Terms & Conditions.

Rental fees

All prices on our site are stated in New Zealand dollars.
It’s your responsibility to pay the rental fee, shipping costs and GST as detailed in your order.
Myne Limited reserves the right to collect any outstanding amounts from you, including engaging a third party collection agency if necessary. If a third party collection agency is needed, you’ll be responsible for covering this cost (and costs associated with the Disputes Tribunal).

Garment descriptions

Our descriptions & images are as accurate as possible. However — our descriptions, images and measurements are a guide
While our items have been thoroughly inspected & cleaned before being sent to you, you acknowledge that they’re not brand new items. They’re pre-worn and pre-loved, so you may find the odd mark, pull or imperfection, which will be noted as accurately as possible in the product description.
If you receive an item that is damaged or faulty in any way, please get in touch within 24 hours and we will organise a replacement where possible.

Booking duration

Book early to avoid disappointment — we recommend booking your rental at least one week before your event date.
Book the date you wish to wear the item and them select the duration of your rental. We aim for your garment to be delivered 1-2 days prior to your event date.
You accept the full risk of not receiving your item in time due to potential courier delays. This means there will be no refund provided for any such delays in your order. At our discretion a store credit may be issued.

Shipping & tracking

All orders booked for the same week will be posted the next business day at earliest.
We deliver garments via overnight courier. Overnight delivery is a target only — this means there’s no guarantee for overnight service and we have no control over (and are not liable for) any courier delays.
You accept responsibility to track your order once it’s been processed and a tracking number has been emailed to you.
If you want to track your parcel or arrange collection from your local depot, you’ll need to utilise the tracking details provided.
If your parcel doesn't arrive on or before the date you selected (and you placed your order more than one week before your event) we’ll offer you a store credit less the cost of shipping.
Redirecting your parcel to a different address can add delays to your delivery. Refunds won’t be given for any such delays.

Return shipping

Please return your item before 3pm the next working day after the date you selected by placing it in the prepaid courier bag provided and passing it over the counter at your local New Zealand Post shop for scanning.
Items must be handed over the counter and not placed in a street postal box. Post boxes aren’t emptied daily, which will delay the return. If you return your item via post box, you’ll incur late fees and will be liable for any damage/theft.
You’ll be charged late fees of $30 per day (or part thereof) for each day your item is late.
If you lose the prepaid return bag you’re then responsible for returning the items at your own cost to Myne Limited, P.O.Box 442, Drury, Auckland 2113. You MUST send with NZ Post via overnight courierand provide Myne Limited with the tracking number. Contact us on (mynedesignerhire@gmail.com).
If your item isn’t returned within 14 days it will be deemed lost and you’ll be charged 100% of the retail value.

Care & damages

Included in your rental fee is standard cleaning, which covers minor and easily-removable stains.
If your item is unreasonably dirty or damaged upon return (either with alcohol, fake tan, makeup stains or rips/tears) you will be liable to pay an additional cleaning and/or repair fee.
If you do cause damage, you agree to return the item without attempting to clean or repair it yourself. You must return the garment to us on the return date, so we can assess the damage with our experienced dry cleaners and tailors to determine a fair price for the repair.
If an item is returned in a state beyond repair, Myne Limited reserves the right to charge you 100% of the value of the item.

Cancellations/refunds

If you choose to cancel your order, you will be given a store credit (less any administration expenses incurred by Myne Limited) at Myne Limiteds’ discretion.
If you have made an error in your order, please email us (mynedesignerhire@gmail.com). If your order hasn’t already been processed and packed, we are happy to amend it for you.
Refunds will not be given for change of mind situations, or if an item arrives and doesn't fit you.
If your item arrives and is not the style/colour/size you’ve ordered, contact us within 24 hours and we will arrange a store credit or provide a replacement item where possible.
If your event is cancelled due to Covid 19, we can offer you store credit to the value of your rental — provided the cancellation request is received in writing prior to your order being processed, packed and sent to you.
If the date of you event changes, you can amend your booking date by contacting us by email (mynedeesgnerhire@gmail.com) if the request is made prior to your order being processed, packed and sent to you.

Marketing materials

Any photos you share with us (via email, Instagram or Facebook) of yourself wearing your garment may be shared on social media, our website or any other form of online media for marketing purposes.
If you’d rather we didn’t share your photo, please state this clearly when sending it in.